FAQs
Call us today on Boston 01205 313400, Grantham 01476 564443 or Lincoln 01522 696426
Who do I contact if I have a problem or I need more information?
Is Crystal Motor Group a Financial Services Authority (FSA) approved company?
How do I enquire about a vehicle(s) online?
Do you take part-exchanges?
Do you accept GM Card Points?
Who is the finance provider that Crystal Motor Group use?
Who is eligible for finance through Crystal Motor Group?
How long can I take a finance agreement over?
Will you do a credit check on me?
How do I apply for finance?
What is a Personal Contract Purchase (PCP) Finance Plan?
If I'm not financing the vehicle through Crystal Motor Group, what are the payment methods available?
Can I choose additional extras on the car I want?
How is my vehicle taxed?
Can I view your vehicles?
Are you open at the weekend?
Is the vehicle mileage reading accurate?
If you have a question that has not been answered here, please click here
Who do I contact if I have a problem or I need more information? 
If you have a question before buying your vehicle, call the sales department on 01205 366677.
Is Crystal Motor Group a Financial Services Authority (FSA) approved company?
Yes. Introduced on 14th January 2005, the new FSA rules will change the way customers buy cars and vans in the future. Among the many advantages of the new regime will be clearer information for consumers about general insurance policies. Consumers will be able to compare insurance policies more easily, with clear information on any significant and unusual exclusion, understand the nature and cost of the policy they are buying and have access to the Financial Ombudsman if they have a complaint and to the Financial Services Compensation Scheme if firms go out of business. Please contact us for more information or visit www.fsa.gov.uk.
How do I enquire about a vehicle(s) online?
To enquire about a vehicle, click on your preferred model to display our stock. Browse through our wide selection of vehicles and add any vehicles you would like more information about by clicking Enquire about this vehicle. Then complete our Enquiry Form and click Send Enquiry.
Do you take part-exchanges?
Yes. If you are considering part exchanging your current vehicle we are able to provide you with a quote. For an accurate quote please contact one of our Sales Consultants on 01205 366677. If you are Part exchanging your vehicle, due to the new government legislation you must bring us the original V5 registration document and a current MOT certificate (if your vehicle is over 3 years old) together with any service history, book pack, radio code and spare key.
It is the customer’s responsibility to advise Crystal, before a valuation is given, if a part exchange vehicle has been imported.
Who is the finance provider that Crystal Motor Group use?
Crystal deal with several finance companies, including but not limited to the following:
RCI Finance, Blackhorse, Northridge.
Who is eligible for finance through Crystal Motor Group
We provide finance for people over 18. Finance at rates published on this web site is available subject to status.
How long can I take a finance agreement over?
The minimum loan period is 12 months and the maximum term we can provide is 5 years.
Will you do a credit check on me?
Yes. As with all other types of finance, in order to qualify our finance providers will have to carry out credit checks with credit reference agencies.
How do I apply for finance?
Contact our Sales Department on 01205 366677
What is a Personal Contract Purchase (PCP) Finance Plan?
A PCP allows you to finance a car but at lower monthly repayments than traditional Hire Purchase or Personal Loan. With traditional methods of purchasing a car your payments are based on having to repay the entire cost of the car equally over the period of the agreement. However with PCP you are able to defer a proportion of the cost of the car as a Final Payment which is payable at the end of the agreement. A Guaranteed Future Value (GFV) is set based on the car's estimated value at the end of the agreement, which will be equal to the Final Payment.
If I'm not financing the vehicle through Crystal Motor Group, what are the payment methods available?
We require cleared funds on the delivery/collection. We accept payment in the form of credit transfer, debit or credit cards (max £2000), bankers draft, building society cheque, personal cheque and cash (the amount of cash is governed by money laundering regulations.
Can I choose additional extras on the car I want?
All of our cars can be tailored to your exact requirements. If you are ordering a vehicle that we'll be sourcing from the factory, we can order the vehicle in whatever colour you want and with all the available extras you need. Pre-owned and all other new cars can be fitted with all the ava
How is my vehicle taxed?
All we require is an original certificate of insurance or cover note with your new registration number on it to tax your car. We also need to see an insurance certificate/cover note before a vehicle can be released as per the 'Duty of Care' legislation. We can provide you with a competitively priced insurance quote today. Our consultants will be happy to discuss any questions relating to this on 01205 366677
Can I view your vehicles?
All vehicles can be viewed and test driven. To make an appointment call the Crystal Sales line on 01205 366677.
Are you open at the weekend?
Yes. Please click here for our opening hours
Is the vehicle mileage reading accurate?
To protect our customers we have vehicle mileages investigated by Vehicle Mileage Check Ltd (VMC). The mileage recorded on any vehicle may still be under investigation. The accuracy of its odometer reading therefore cannot be relied upon and should be disregarded until we can confirm the availability of the VMC report.
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